Refund policy

PornWorkers subscriptions (Talent, Employer, Recruiter and Agency, monthly or yearly) give immediate access to paid features from the moment payment succeeds: verified profiles, applications, listings, messaging, talent search and contact unlocks. Because the service is delivered right away and allowances can be used at once, all payments are final and non-refundable, including partly used periods and unused allowances.

Before paying, you can read every job and guide without an account, and employers and workers can each build one draft in the one-time demo to see how the product works. Please use these to decide which plan suits you.

We issue a refund only in the following cases:

1. Duplicate charge. You were charged twice for the same subscription period because of a technical error. We refund the duplicate payment.
2. Proven unauthorised charge. A payment was made on your card without your permission, and this is confirmed by our review (for example, the account was opened by someone else with your card). We refund the charge and close the account concerned.
3. Complete service failure. The Service was entirely unavailable to you for a substantial part of a paid period because of a fault on our side that we could not fix within a reasonable time. We refund the affected part of the period.

Refunds are not available for change of mind, not finding a candidate or a job, forgetting to cancel before renewal, unused listings, contact unlocks or seats, or accounts closed for breaking the terms of service.

Write to [email protected] from the email address on your account within 30 days of the charge. Include the date and amount of the charge, the last four digits of the card and a short description of the problem. We review every request and reply by email. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

If you believe a charge is unauthorised, please contact us before disputing it with your bank, so we can investigate and secure the account quickly.

You can cancel at any time in your account settings. Cancellation stops the next renewal. Your plan stays active until the end of the period you have already paid for, and no refund is issued for the remaining time. Switching from yearly to monthly billing, or to a lower plan, takes effect at the next renewal. Upgrades are charged the price difference immediately.

If you are a consumer in the European Union, you normally have a right to withdraw from a distance contract. Because PornWorkers is a digital service that starts immediately, at checkout you expressly request immediate performance and acknowledge that your right of withdrawal ends once performance has begun. The right of withdrawal therefore ends when your subscription is activated. This does not affect your statutory rights if the Service is faulty.

If you open a dispute with your bank for a charge that falls outside the exceptions above, we provide the bank with the record of your subscription, your acceptance of these terms and your use of the Service. Accounts with an open dispute may be suspended until it is resolved. Contacting [email protected] first is almost always the fastest way to sort out a genuine billing error.

Charges appear on your statement under a neutral billing descriptor. Invoices are available in your account. For any question about a charge, write to [email protected]. Details of plans and prices are on the pricing page, and data handled during billing is described in the privacy policy.